14 Alternatives to Zendesk For Every Usecase in 2023

However, if you are looking for a robust messaging solution with customer support features, go for Intercom. Its intuitive messenger can help your business boost engagement and improve sales and marketing efforts. In general, Zendesk offers a wide range of live chat features such as customizable chat widgets, automatic greetings, offline messaging, and chat triggers.

• This allows agents to work on their own device anytime and anywhere.
• Intercom has Articles as a knowledge base solution for self-support, as well as internal support.
• The critical user review displayed is selected from the most helpful 1,2 or 3 star review.
• Beyond that, you can create custom reports that combine all of the stats listed above (and many more) and present them as counts, columns, lines, or tables.
• It’s a big task predicting what you’re going to pay for Intercom at the end of the day.
• Track customer service metrics to gain valuable insights and improve customer service processes and agent performance.

It provides you with all of the tools you need to develop a trusting relationship with your customers and resolve their issues with personalized support. Most of the time, word of mouth is the most effective channel for acquiring new customers. With the Conversational Customer Engagement Plan, you can keep your current customers engaged by sending them feature updates, promotions, banner messages, and other exciting content. It’s not as simple to get started with Intercom as it is with Zendesk. Although the Zendesk user interface is not as appealing as Intercom’s, it is much easier to navigate for both new and experienced users. You can try any plan free for 15 days and get the look and feel of the tool before making any commitments.

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There are several great options available that provide excellent customer service. Are you looking for an alternative to Zendesk to provide excellent customer service? From Intercom to HubSpot Service Hub, there are several high-quality options that can make a huge difference in your customer service experience. In this article, we will explore the best-rated alternatives to Zendesk and discuss what makes each of them unique. It’s much easier if you decide to go with the Zendesk Suite, which includes Support, Chat, Talk, and Guide tools. There are two options there — Professional for $109 or Enterprise for $179 if you pay monthly.

Freshdesk operates in a seamless and rapid approach that delights customers and employees. The ticketing system company initiates a speed execution with an intense customer focus strategy to equip modern SaaS solutions that solve multiple and complex business problems. Girish Mathrubootham and Shan Krishnasamy researched and discovered how businesses engage and realize value from software throughout their journeys. Discovering the answer, he built Freshwork in 2010 to tailor the experience to meet every brand’s needs to accelerate team productivity through efficient modern automation and collaboration tools. Zendesk was founded in 2007 and as such, is one of the oldest customer service management software offerings available on the market today. Zendesk provides a variety of solutions including customized ticketing automation, self-service solutions, and customizable configurations based on your business needs.

Zendesk vs Intercom: Help Desk Software Comparison

So Desku is here for you and your business to manage every customer support query that comes by. Yes, you heard it right, Jetdocs does not feature block users or place limitations, or make you buy extra add-ons to access core features. All the features Jetdocs has is accessible to all the premium members without any segregation.

Founded in 2007, Zendesk started off as a ticketing tool for customer support teams. It was later when they started adding all kinds of other tools like when they bought out Zopim live chat and just integrated it with their toolset. Like when they bought out the Zopim live chat and integrated it with their toolset.

Zendesk’s Explore offers exceptional reporting features, but Intercom should still be adequate for most users

This can make it more difficult to import CRM data and obtain complete context from customer data. For example, Intercom’s Salesforce integration doesn’t create a view of cases in Salesforce. Intercom live chat is modern, smooth, and has so many advanced features that other chat tools don’t have. It’s highly customizable, too, so you can adjust it according to your website or product’s style. Also, their in-app messaging functionality is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one).

Zoho’s support features include automation, AI chatbots, self-service support, and omnichannel communication. Zoho can pull in all your customer interactions across multiple channels for you to send a response to. While Zoho Desk does offer a basic free plan, the suite as a whole is ideal for larger companies with bigger budgets. Both solutions provide a campaign tool, live chat, and a knowledge base. We will compare those customer service solutions in terms of functionality and price.

Product Tours by Intercom videos

HubSpot’s Solution Partner Program is a network of over a thousand agencies to help you resource your marketing strategy with HubSpot. Whether you need someone to help create content, set up ads, or build workflows, there’s a partner here for you. We have numerous customers that do this and benefit greatly from our out-of-the-box integration with Intercom. Yes, you can find the Intercom integration in the Zendesk Marketplace—and it’s free to install.

Zendesk’s dashboard ties together your customer interactions from every possible channel. This makes it easy for agents to manage requests and communicate with customers more efficiently. They also offer features that enhance collaboration amongst employees if you have a bigger team. We sell a high-touch, high ASP product (caskets) and have scaled to where we’re adding several more customer service agents to our company. Customers often call or chat with us multiple times prior to the purchase and post-purchase, as these are emotional, time-sensitive purchases. Intercom is a customer support messenger, bot, and live chat service provider that empowers its clients to provide instant support in real-time.

Crisp, the fast-growing software

On one hand, Zendesk offers a great many features, way more than Intercom, but it lacks in-app messenger and email marketing tools. On the other hand, Intercom has all its (fewer) tools and features integrated with each other way better, which makes your experience with the tool as smooth as silk. You pay a monthly fee for a product, and then there is – sorry – there’s a monthly fee for the product which is tied to actual people. For inbox, we have seats, so the idea of how many people can respond to the messages, or how many people can be on the chat.

In 2023, conversational messaging will play an essential role in customer service. Customers increasingly expect to receive fast, convenient, and personalized support. Sales teams can also view outbound communications, and any support agent can access resources from the Intercom workspace. Test any of HelpCrunch pricing plans for free for 14 days and see our tools in action right away. Lots of users complain that Intercom support is not available most of the time, so you’re forced to repeat your question over and over again to a bot.

What are some alternatives?

The ability to see the customer’s e-mail address in dialog mode instead of looking through a form would be a useful feature as well — in this regard, it would be wise to take some notes from Intercom. For instance, in this blog you can read why the Outreach (a tool for active sales) IT juggernaut preferred Zendesk metadialog.com to Intercom and almost picked Desk.com. The comparison of several popular chat services for your website. There’s no need for you to train your agents on a new Help Desk tool. Though Intercom chat window says that their team typically replies in a few hours, I received the answer in a couple of minutes.

Unfortunately, you can’t calculate the price by yourself since Intercom hid its pricing table. Though, you can sum up the price together with the Intercom sales team accurately if you contact them. Intercom offers call center features for your business via add-ons.

Top 7 Zendesk Alternatives

Those differences are characteristics of each brand’s identity on social media. For example, Zendesk, as seen above, has a “raw” way of delivering content using in the majority of the time unedited pictures with team members, creating some personal connection with the viewers. Gathering website data of brands or competitors can be a challenge, especially when done it manually. If you own a small business, Zendesk and intercom do the same thing.